Kayla's Shipping — Version 1
Shipping terms
These terms apply when you request shipping from Kayla's Shipping. For questions, text 864-557-5716.
Requests and eligibility
Submitting a request does not guarantee shipment. Kayla's Shipping may decline to ship an item. Before bidding on an extremely large or fragile item, text us to ask whether we can ship it. If an item cannot be shipped, we will contact you before picking it up from the auction house. If only some items can be shipped, we will discuss how to handle the order before pickup.
Auction payment and release
Payment for your auction purchases is separate from the shipping invoice. The auction house must release the items before we can ship them. The auction house normally releases items to the shipper on the Saturday after the auction closes.
Packing, estimates and charges
We attempt to pack all items from an order in one package, but additional packages may be necessary. Handling, postage, insurance, signature confirmation, special services and extra materials may affect the final invoice. An additional $10 fee applies per hazardous item that we accept for shipment; acceptance is subject to carrier rules. Calculator quotes are estimates based on the information you provide, not final invoices.
Insurance and signature
Unless you specifically decline additional insurance, we will request it based on the auction invoice value of the items in your shipping request, including buyer's premium and tax. For multiple packages, value is allocated according to their contents. Coverage, availability, exclusions and cost are subject to review and insurer terms. If coverage is unavailable or limited, we will contact you and wait for your instructions before shipping. Carrier-included coverage, if any, is subject to carrier rules.
Signature confirmation is required for every package when the auction invoice value of the items in your request exceeds $750 and cannot be declined. For an order of exactly $750 or less, you may request signature confirmation.
Invoicing and payment
We normally pick up and pack items before invoicing. PayPal invoices are due within 48 hours after they are sent. You may use the payment methods available on the invoice; a PayPal account is not necessarily required. Kayla's Shipping does not accept payments over the phone. In rare cases, if you cannot use the PayPal invoice payment options, contact us to discuss whether a direct Zelle payment can be arranged.
Storage and unpaid balances
If the shipping invoice is unpaid after its 48-hour deadline, a $2 storage charge applies to the entire request immediately, with another $2 on each following calendar day, using Eastern time. Charges stop when the invoice and accrued storage charges are paid.
If a cancellation invoice replaces an unpaid shipping invoice, previously accrued storage charges remain. New storage charges pause for the cancellation invoice's 48-hour payment period and resume if it remains unpaid.
If charges remain unpaid, Kayla's Shipping may retain possession and pursue lien or sale rights available under applicable law, including any required notice. If payment remains outstanding for 14 days after the payment deadline, we may pursue further action, subject to applicable law and required notices.
Shipping and delays
We will hand the package to the carrier within two business days after payment. If required shipping information is missing, we will contact you and pause the clock until it is received. On rare occasions, specialty supplies may delay shipment beyond two business days; we will contact you. Business days are Monday through Friday, excluding major holidays. Carrier delivery times are outside our control.
Address changes and returns
For PayPal payments, we ship to the address shown on the PayPal transaction details. Please check it before paying. For a customer-requested address change after payment and before carrier handoff, contact us immediately. We will void any label if applicable, cancel or refund the payment as applicable, and send a new invoice with a $5 address-change fee. Provide the correct address through the new PayPal payment. For an approved Zelle payment, we will confirm the shipping address with you before shipment.
After carrier handoff, contact the carrier promptly for assistance; a redirect may not be possible and carrier charges may apply. If a package is returned because of your address or failure to accept delivery, a new invoice will include a $5 processing fee, return-shipping charges billed to us, and the cost of reshipping. Other causes of return will be reviewed individually.
Cancellation
If you cancel or decline the final invoice after packing has started, the full applicable handling fee and the cost of extra materials not already included in that fee are owed. Returning the items to the auction house costs $10 per shipping request unless the auction house agrees to pick them up from Kayla's Shipping. Return or pickup must be coordinated with the auction house. The cancellation invoice is due within 48 hours after it is sent.
Damage, loss and delivery
Report damage to Kayla's Shipping within 7 days of delivery, and report a lost package within 45 days after tracking first shows carrier acceptance. Report problems as soon as possible. Take detailed photos of the box before opening, the item before removal, and all sides showing the damage. Keep the item, box and packing materials until the claim is resolved or the carrier or insurer says otherwise. If the box was opened or the item removed before photos were taken, contact us; eligibility depends on the applicable insurer's requirements. Claims and payment are subject to carrier or insurer rules and are not guaranteed.
Kayla's Shipping's policy is not to issue refunds or honor claims for packages reported missing or stolen after tracking shows delivery to the selected address, subject to applicable law and any rights under PayPal, the carrier or insurer. You may contact those providers, including if you believe a delivery scan is incorrect.